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Ticketing

Overview​

Ticketing allows you to submit questions, issues, or requests directly to our Support team.

To view your Tickets or open a new one, visit the My Tickets page following this link.

You can also access it from the Tick2Tick Dashboard:

  • Desktop: Click the profile icon in the top‑right corner.
  • Mobile: Tap the menu icon (three horizontal lines), then tap the profile icon.

From the dropdown menu, select Tickets.

On this page, you will see all of your current and previous Tickets.

Submitting a Ticket​

On the My Tickets page, click the Submit a New Ticket button in the top‑right corner.
This opens the Submit New Ticket page.

Fill out the following fields:

  • Title – Provide a clear, direct title for your Ticket.
  • Description – Describe your issue or question in detail.
  • Category – Select the category that best matches your request.
  • Tags – Add tags to help organize and classify your Ticket.
  • Attachments – Upload screenshots or files if they help explain the issue.

Click Submit Ticket to create the Ticket.

After submission, you will be taken to the Ticket Submitted page, where you can read information about how our Support team will process your request.

Viewing the Details of a Ticket​

On the My Tickets page, click the Details button on the left side of any Ticket row.
This opens the View Ticket page.

Here you can see:

  • The information you provided
  • Responses or updates from our Support team

Messages​

At the bottom of the View Ticket page, you will find the Messages section.

This is where:

  • You can read any messages from Support, including requests for additional information or files
  • You can send new messages if you want to provide more details or follow up on your Ticket

Click Send New Message, type your message, and submit it.

Notifications about a Ticket​

You can choose whether you want to receive email notifications about your Tickets in your Notification Settings.
See: Account Settings → Notification Settings.