Account Settings

To access your account settings, open the Manage my Tick2Tick Account page.
You can follow this link, or navigate to it directly from the Tick2Tick Dashboard interface.

On desktop, click the profile icon located in the top-right corner of the page.
On mobile devices, first tap the menu icon (three horizontal lines) in the top-right corner, then select the same profile icon from the menu.

From the dropdown, choose Manage Account to open the full Account Settings area.

Overview

The Manage my Tick2Tick Account page is divided into two main sections.
A vertical menu on the left lists all available settings categories. Selecting any of these options loads the corresponding configuration panel in the main area on the right.
The following sections explain each category in detail so you can easily manage your account.

Base Settings

This section allows you to update your basic profile information:

• First Name
• Last Name
• Phone Number
• Sierra Chart Username

Important: Your Sierra Chart username must be unique. It can only be linked to a single Tick2Tick account.

Your email address is read‑only and cannot be changed from the dashboard.
If your email has changed or you no longer have access to it, please contact us at support@tick2tick.com.

After updating any information, click Save to apply your changes.

Free Trial

If you have not yet activated your Free Trial, a Request Free Trial button will appear in this section.
Clicking it will take you to the activation page, where you can enable your Free Trial and explore our services.

This button is only visible if your account has not previously used the Free Trial.

For full details, see:
Free Trial Documentation

Change Password

You can update your password at any time.
To do so, enter your current password, then provide a new password that meets the same strength requirements as during registration.
A strong password helps protect your account and ensures continued security.

After entering the required fields, click Change Password to confirm the update.

Two‑Factor Authentication (2FA)

Enabling two‑factor authentication is strongly recommended.
2FA adds an extra layer of protection by requiring a verification code from an authenticator app in addition to your password.

Setting Up 2FA

1. Click Set up authenticator app.
2. Scan the displayed QR code with your preferred authenticator app (e.g., Microsoft Authenticator, Google Authenticator).
3. Enter the verification code generated by the app to complete the setup.
4. Download or copy your recovery codes.

Important:
Save your recovery codes in a secure place.
They allow you to access your account if you lose your device. Without them, you may be locked out permanently.

Resetting or Removing 2FA

• Use Reset authenticator app if you change devices or need to reconfigure your authenticator.
• To disable 2FA entirely, follow the on‑screen instructions in the same section.

Personal Data

Your privacy is important to us.
If you choose to delete your account, you can do so from this section. Clicking Delete will prompt you to enter your password to confirm the action.

This process permanently closes your account and removes all technical data associated with you.
Please note that, due to regulatory requirements, some information may be retained in anonymized form.

Technical Data

If you want to keep your account but remove all technical data generated by your activity, use the Delete ALL of my Technical Data option.

This action will:

• Delete all your Statistics Requests
• Remove all derived data associated with those requests
• Clear any technical information linked to your profile

You will receive an email notification once the deletion is complete.

This can be useful if you want a completely fresh start with your Statistics Requests.

Important:
Technical data deletion is permanent and cannot be undone.

Notification Settings

In this section, you can choose which email notifications you want to receive from us.
You can adjust these preferences at any time.

The available notification types are:

• Statistics Request Uploaded
  You will receive a confirmation email each time you upload a Statistics Request from any source, letting you know that our system has successfully received it.

• Statistics Request Calculated
  When your Statistics Request has been processed, we will send you an email notifying you that the calculation is complete.

• System Maintenance Notices
  Before any planned maintenance, we will send an email with the scheduled start and end times (in UTC).
  These messages also include a brief description of the work being performed so you can prepare for temporary service unavailability.

• Support Ticket Updates
  If enabled, you will receive email updates about your support tickets — including new messages, replies, and status changes.

• Authorization Expiration
  We will notify you when one of your subscriptions or usage‑based credits is about to expire or has expired.

• New Sierra Chart Custom Study Versions
  You will receive an email whenever we publish a new Sierra Chart ACSIL Custom Study that can be used with our services.